Re: Major lock-up with Mess Pro!

Hi Mark

Mark Sawle <mark@...> wrote:

> Rural Life Centre <info@...> wrote:
> 
> > Just a warning about a major crash we had with MP yesterday. It doesn't
> > seem to matter which version (from 2.69.2 onwards) you are using as
> > re-installing different versions doesn't clear the problem.
> 
> Are you sure that 2.69.1 and earlier doesn't suffer from this problem or
> have you only tried 2.69.2 and later?

It ocurred first in the version we were running which was pre-2.69.2 (but I
can't be sure of the version number because I couldn't access help>about
messenger pro (it froze).

> > Basically the whole program froze with continuous hour-glassing (for 40
> > minutes or more) as soon as the mouse was clicked anywhere within the
> > main window (including the menu bar). The title bar reported Not
> > Responding.
> 
> Can you be more specific?  Your message was sent using 2.69.2 which
> wouldn't have been possible if just a click in the window was enough to
> trigger the problem.  Were you viewing a specific message or group when
> this happened? Can you reproduce it now?

I tried upgrading first to 2.69.3 and then 2.69.4 but still the same
problem. I then (at Andrew Rawnsley's suggestion) reverted to 2.69.2 and it
was with this that we got the program working again by renaming Groups.

I was not present when the problem first started but I think it was while
trying to open a message that had been successfully opened previously.

At one point the computer reported not enough memory to run the application
(it has 4 GB) and then we noticed that there were multiple (up to 10) copies
of the MPro envelope in the Notification Area and the Task Manager reported
multiple copies of MPro running but not responding.

I'd rather not try to reproduce the fault again!

> > Upon restarting the program the same thing happened again. I also
> > happened again after the computer (Win XP SP3) was restarted.
> 
> Did you need to click in the window to trigger the problem after the
> restart or was it immediately unresponsive after starting up?

At one point the program successfully downloaded further messages (it's set
to on start up) but as soon as you try to click on any menu (File/Edit/View
etc) or any Group or Message it started to hour-glass.

> Sorry for all the questions but I'm trying to figure out what might have
> caused this.

I have a feeling that one of the configuration files became corrupted and
running an empty version caused the Config to be re-written. Everything is
perfectly stable this morning (fingers crossed :}X ) and the program seem
faster and more responsive than the version we were using before (sorry I
can't tell you what that was).

Thanks for your response and I hope the above might give a clue but at least
I now know a way out. I wonder if any other listers have experienced
similar?

Chris


-- 
Rural Life Centre           Old Kiln Museum Trust
Reeds Road, Tilford, Surrey, GU10 2DL
www.rural-life.org.uk
01252 795571                (Reg. charity 289150)

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